Return & Exchange

We are committed to providing a hassle-free shopping experience. If you are not satisfied with your purchase or encounter any quality issues, please follow the guidelines below to request a return or exchange.

1. Warranty for Quality-Related Issues

  • All products come with a 1-year warranty for quality-related issues. If your product develops a quality issue within this period, please contact us for free repair or replacement.

2. 90-Day Return & Exchange Guarantee

  • You can return or exchange any undamaged product for any reason within 90 days of receiving it. Please ensure the product is in its original condition and includes all accessories and packaging.

3. Return & Exchange Process

  • Before returning any product, please contact us to obtain the return address and further instructions.
  • Return Requirements:
    • The return must include all accessories.
    • The product must be in its original packaging.
    • For non-quality related returns, the buyer is responsible for shipping costs.
    • Returns that do not meet the above criteria may be rejected.

4. Refund Process

  • Once the returned product is received and inspected, the refund process will begin immediately. For non-quality related returns, only the product cost will be refunded, and the buyer is responsible for the shipping cost.

5. Warranty Exclusions

The following situations are not covered under the warranty:

  • Products without valid proof of purchase.
  • Lost or stolen products.
  • Non-quality related returns after 90 days.
  • Products purchased from unauthorized resellers.
  • Damage from misuse, external factors, or third-party repairs.

6. Shipping Responsibility

  • If you use a prepaid shipping label provided by Anwike, we take responsibility for any damage or loss during transit.
  • For non-quality related returns where the buyer arranges shipping, the buyer assumes responsibility for any damage or loss during transit. Anwike does not provide refunds for items damaged during shipping in these cases.

Contact Us

For returns or any questions, please contact us at: